POLICIES
POLICIES
Please take the time to review our studio policies and fees.
Below you'll find:
Mandatory Additional Fees
Payment Instalment Schedule & Commitment Policy
Available Discounts
Class, Closure, Cancellation, & Withdrawl Policies
Late Fee, Behavioural, & Placement Policies
Privacy Policy (new)
Please review our Anti-Oppression Code of Conduct. Anyone who enters our spaces is expected to adhere to our community guidelines.
ADDITIONAL MANDATORY FEES
RECITAL TICKETS
Our Winter and Annual end-of-year recitals are held at Hart House Theatre. Caregivers and guests are required to purchase a ticket and there are no refunds, credits, or exchanges for the tickets purchased.
DANCEBUG ACCOUNT ACCESS FEE
This mandatory fee is charged $50.00 per family. DanceBUG is a private access website that allows you to view dance photos/videos recorded at Charb Arts Studios.
Our end-of-year recital will be recorded by DRC Video Productions and distributed via DanceBUG.com. Families must create their DanceBUG account on DanceBUG.com to access the studio’s shows. When the show is ready, we’ll provide you with the access code to unlock the performances. Upon unlocking your show you can view anywhere, share anytime, and stream from any internet-enabled device. Ways to access DanceBUG include: iOS and Android apps, Roku channel, and any web browser. For questions and assistance, please see the DanceBUG FAQ sheet or email support@dancebug.com.
AMERICAN BALLET THEATRE® EXAMINATION FEE
Dancers enrolled in Ballet classes may be submitted for ABT® Examinations at the discretion of the Director. Please note that examinations come at an additional cost, determined by ABT®. There will be no refunds once the submission process is completed.
RECREATIONAL CLASSES
REGISTRATION, TUITION & PAYMENT OPTIONS
Our 2026/2027 Recreational Dance Season runs from Tuesday, September 8, 2026, through Saturday, June 12, 2027.
RECREATIONAL TUITION & PAYMENT OPTIONS
Registration for recreational classes is based on annual enrollment for the full dance season. By registering, families are making a financial commitment to the annual tuition for the selected program. Families may choose either our Annual Payment or Monthly Payment Plan. The payment option selected is simply a method of paying tuition and does not alter the annual enrollment commitment.
Please note that:
A $35 non-refundable Annual Registration Fee is charged per dancer.
Recital costume fees are included in your annual tuition.
DanceBUG Family Access Fees and recital tickets are separate and will be charged or purchased later in the season.
Annual Payment
Pay your annual tuition in full at the time of registration.
Families choosing this option are eligible for an additional 5% Annual Payment Discount.
Please email info@charbarts.com before completing your registration to receive your Annual Payment Discount code.
Monthly Payment Plan
A $100 Tuition Deposit is due at the time of registration to reserve your dancer's place in class.
The Tuition Deposit is applied toward your annual tuition balance and is not an additional fee.
The remaining tuition balance is divided into 10 automatic monthly payments.
Monthly payments are processed on the 26th of each month, from August through May, using the payment method on file.
Families registering after the payment schedule has begun will have their tuition automatically prorated by our registration system.
Please note that the Monthly Payment Plan is a payment option only and does not represent month-to-month enrollment. Registration reserves your dancer's place in class for the entire season.
Annual tuition remains the same regardless of holidays, studio closures, recital preparation weeks, or student absences, as tuition is calculated for the full season and divided evenly for budgeting convenience.
All accounts must maintain a valid credit card on file for automatic payment processing.
Charges will be processed according to your selected payment schedule unless an official written withdrawal request has been received and processed in accordance with the studio's Withdrawal Policy.
Please refer to the Recreational Class Withdrawal Policy below for complete details.
DISCOUNTS
ANNUAL PAYMENT DISCOUNT
5% off total tuition
Email info@charbarts.com to request the rebate discount code before completing registration.
MULTI-CLASS DISCOUNTS
Tier 1 - 10% off the 2nd class
Tier 2 - 15% off the 3rd class
Tier 3 - 20% off the 4th, 5th, 6th class
Discounts applied for per-child registrations and not between siblings
SIBLING DISCOUNT
$40 off per sibling class registration
Please note that the discounts listed above are only applicable to recreational dance classes for ages 3+.
ABSENCES/MISSED CLASS POLICY
Please let us know if you will not be able to attend class via email info@charbarts.com or telephone. We will pass this information on to the instructor. Please note that make-up classes will not be offered.
We do not offer refunds or credits for missed classes including those canceled due to inclement weather or extraordinary circumstances beyond our control. Additionally, tuition cannot be “paused” for extended absences.
If 3 or more classes are missed in the last 2 months of the school year and/or if your child does not attend the Dress Rehearsal, their participation in the Year-End Show will be forfeited.
There will be no make-up for missed classes. An exception will be made if it is due to cancellation by Charb Arts Studios, please see the policy below. Exceptions may be made for unforeseen prolonged injuries or illnesses and for absences on religious grounds. This will be determined by the Director only.
CLASS CANCELLATION POLICY
If In the event of extreme weather or unforeseen circumstances beyond our control, classes may be canceled for the safety of our dancers and staff. Unfortunately, we are unable to offer makeup classes for these cancellations.
To stay informed, please check your email, follow us on Instagram page for real-time updates, or contact the studio directly for the latest information.
PLACEMENT POLICY
Our faculty is extremely careful and concerned when choosing the correct level class for each dancer. It is very important to remember that all students are individuals with very different talents, skills, and ability levels; they will not all progress at the same rate. In maintaining a high quality of dance education, it is therefore sometimes impossible to keep the same students together in class year after year. The most important thing is that the student should be comfortable in their learning environment, not inhibited. We are a progressive studio and all of our classes are challenging.
The Instructor’s judgment must be respected first and foremost. Please remember that the Instructor is looking at your child through trained, expert eyes. If your Instructor’s judgment is not respected in all areas of your child’s training, their dance education may be compromised.
Please note that classes are given names for the sole purpose of identifying the class for business and scheduling. Many of our classes are divided by age and then by dancer ability. Many of our dancers are coming from different studios and will be assessed based on prior training and technique. We ask that all caregivers refrain from pushing their child into a level that may not be suitable. Please trust the judgment of Charb Arts Studios and know that any decisions made are made together and with the best interest of the child in mind.
Even a beginner class should give every dancer the chance to improve on something. If you feel that your child would like extra work or to be pushed harder, we can suggest private lessons with a selected Instructor, but please refrain from asking for your child to be moved to a higher-level class. It is not safe or responsible for us as professionals to do this so it is our policy to place a student for the year and keep that placement for the remainder of the year.
Always remember that dance is supposed to be fun for the students. The goal at Charb Arts Studios is for all dancers to grow at their own level and to have fun learning in safe, supportive, and welcoming environment. We ask that all conversations in change rooms and waiting areas be kept positive and upbeat. If this is not possible, we will ask individuals to leave those areas.
Charb Arts Studios prides itself on having a friendly, family-like atmosphere with enough strong Instructors to help each dancer develop into the best that they can and want to be. From time to time, our Instructors must make decisions whereby certain students are chosen for solos, performance groups, special parts, or auditions. These decisions are not easily made and are thought out carefully. The caregivers and faculty must work together to help students understand that not all students can be chosen for all things. We want our students to be happy for each other and not to think of their teammates as competitors.
It is our intention to teach students to learn from and be motivated by each other. We encourage all of our students to work hard and become the best dancers they can be, but they must work at a level that is suitable for them. Students and parents should understand that corrections given by an Instructor are meant to help the student grow. It is never made with the intention of hurting or discouraging the student. Instructors hope that when corrections are given to dancers, that the dancer is going home and working on those corrections and coming back ready to learn more or with questions for clarification. This is how progress is made and how learning is accomplished.
ATTITUDE/BEHAVIOURAL POLICY
We have a zero-tolerance no-gossip policy at our studio. We work hard to provide a positive, thorough dance education and experience for each dancer. Gossip thwarts our efforts and impacts class and team dynamics. If you or your dancer have any concerns regarding other dancers, caregivers, or Instructors, please reach out to the Director(s) immediately so that the problem can be solved as quickly and effectively as possible.
Excessive talking or other misbehaviour will not be tolerated and may result in the dancer being asked to observe class instead of participating. All students and caregivers must respect the structure and teaching style of all Instructors. While instances of disruptive behaviour or derogatory comments about others are extremely rare, we must point out that such behaviour will not be tolerated at Charb Arts Studios. Our studio-wide Anti-Oppression Code of Conduct applies to all students, staff, faculty, and guests.
Continued issues with a dancer’s behaviour will result in the dancer being asked to leave the class, along with their caregivers, and may include permanent removal from the studio. We will not tolerate any forms of bullying from dancers or caregivers and will take appropriate action when dealing with such behaviour. Students will be expected to take corrective action before being allowed back into the class. Similarly, in the unlikely event that there is an issue with the caregiver, both the dancer and caregiver will be asked to leave the studio until the caregiver’s behaviour is corrected, and suitable reconciliation has been made.
CLASS TRANSFERS
Class transfers must be approved by the Director. If you would like to transfer to another class please email us at info@charbarts.com immediately. This request must be made in writing and will not be accepted after January 31st, 2027.
Charb Arts Studios reserves the right to deny transfers if the class is not the right fit for the student.
PAYMENT POLICY (LATE, MISSED & DECLINED PAYMENTS)
Payment is required to complete registration.
Families enrolled in the Monthly Payment Plan are responsible for maintaining a valid credit card on file throughout the dance season. Monthly payments are automatically processed on the 26th of each month, from August through May, according to the payment schedule selected at registration.
If a payment is declined, the account holder will be notified and asked to update their payment information promptly. Accounts with expired or invalid payment information are subject to late fees until payment is received.
Registration constitutes a financial commitment to the annual tuition for the selected program. The Monthly Payment Plan is simply a payment option for annual tuition and does not constitute month-to-month enrollment.
Accounts with outstanding tuition balances will be charged a late fee of $2.00 per day until payment is received. After 30 days from the original payment due date, an additional 2% late charge will be applied to the outstanding balance.
Charb Arts Studios reserves the right to suspend a student's participation in classes, performances, examinations, recitals, costume distribution, or any other studio activities until the account has been brought into good standing.
Outstanding tuition balances remain the responsibility of the registrant regardless of attendance, withdrawal without notice, or payment method.
Charb Arts Studios reserves the right to terminate enrolment and/or pursue outstanding balances through third-party collections if necessary.
RECREATIONAL WITHDRAWAL POLICY
Registration for recreational classes is based on annual enrollment for the full 2026/27 Dance Season, running from September through the Year-End Recital in June.
By registering, families are making a financial commitment to the annual tuition for the selected program. Families may choose either the Annual Payment or Monthly Payment Plan; however, the payment option selected does not alter the annual enrollment commitment.
Withdrawal Requests
All withdrawal requests must be submitted in writing to info@charbarts.com.
Repeated absences or non-attendance do not constitute withdrawal.
A minimum of 14 days' written notice is required prior to the requested withdrawal date. The date your email is received will be considered your official withdrawal request date.
Withdrawals Before the Season Begins
Families who withdraw prior to September 8, 2026 are eligible for a refund of any tuition paid, less a $100 cancellation fee and the $35 Annual Registration Fee, both of which are non-refundable.
Withdrawals After the Season Begins
No refunds will be issued after the season has begun.
Eligible withdrawals will receive a studio credit for the unused portion of annual tuition, less a $25 withdrawal fee.
No refunds or studio credits will be issued when four (4) or fewer classes remain in the season.
No tuition credits will be issued after May 1, 2027.
Studio credits are non-refundable, non-transferable, and have no cash value.
CAMP WITHDRAWAL POLICY
Withdrawals from camp programs must be made at least two weeks prior to the start date for a full refund, minus an administration fee of $25.00. All withdrawals must be submitted via email. This email will determine the official withdrawal date.
For camps, no refunds will be processed after this date.
PRIVATE & SEMI-PRIVATE CANCELLATION POLICY
Cancellations must be submitted via email at info@charbarts.com. 24-hour notice must be given for any private lesson cancellation. For privates, a credit will be applied to your account or a new date may be arranged if notice is given. Without notice, your account will be charged the full amount. There are no refunds for privates.
Semi-privates may only be cancelled or changed if all parties notify us at least 48 hours in advance. There are no refunds or credits for semi-private class absences. For semi-privates, the class will run with the other attending students (with no adjustment to the session fee) and the class is forfeited for any student who is absent.
BIRTHDAY PARTY CANCELLATION POLICY
Cancellations must be submitted via email at info@charbarts.com. 72 hours’ notice must be given for any birthday party cancellation. A full refund, minus a $25 administration fee will be processed to your method of payment. For birthday parties cancelled with less than 72 hours’ notice, no refund is issued. Instead, a credit will be applied to your account.
LATE CHANGE POLICY
Please note that although the current schedule is up-to-date, class times, dates, teachers and studio allocation are subject to change over the summer to accommodate low enrolment, staffing, scheduling and other factors.
Any withdrawals that families must make due to a scheduling conflict will be given suggestions on an alternate class. If a suitable class cannot be agreed upon, a refund may be processed without the $25 withdrawal fee.
AUDITION PREPARATION & REFERENCE LETTER REQUESTS
Please request an audition preparation session no later than 6-8 weeks before your audition date. Reference letter requests must be submitted 6-8 weeks before the submission date.
CAS PERFORMANCE
COMPANIES & CREWS
REGISTRATION, PAYMENT INSTALMENTS & COMMITMENT
Please note that registration policies and mandatory fees differ for CAS Company and Crew members, please email info@charbarts.com for more information.
PRIVACY POLICY
Charb Arts Studios is committed to protecting the privacy of our dancers and families. We collect and use personal information only as necessary to provide our programs, communicate with families, and operate our studio.
Information We Collect
When you register for programs, submit forms, or contact us, we may collect information such as:
Parent/guardian and participant names
Email addresses
Mobile and telephone numbers
Mailing addresses
Emergency contact information
Registration and program details
Payment information (processed securely through our registration provider)
How We Use Your Information
We use your information to:
Process registrations and payments
Communicate important studio information
Send schedules, invoices, receipts, and registration confirmations
Notify families of class changes, cancellations, recital information, and studio updates
Respond to inquiries and provide customer support
Send email and SMS communications when you have provided consent
SMS Communications
By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from Charb Arts Studios related to your account and participation in our programs.
These messages may include:
Registration confirmations
Payment reminders
Schedule changes
Weather closures
Class reminders
Recital and event information
Other important studio announcements
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at info@charbarts.com.
Sharing Your Information
Charb Arts Studios respects your privacy.
We do not sell, rent, or share your personal information or mobile phone number with third parties or affiliates for marketing or promotional purposes.
Mobile opt-in data and consent will never be shared with third parties for marketing purposes.
We may share limited information with trusted service providers (such as our registration, payment processing, communication, and media platforms) only as necessary to deliver our services.
Data Security
We take reasonable administrative, technical, and physical measures to protect the personal information entrusted to us. Online payments are processed through secure third-party providers.
Updates to This Policy
Charb Arts Studios may update this Privacy Policy from time to time. Any revisions will be posted on this page.
Contact Us
If you have any questions regarding this Privacy Policy or how your information is used, please contact us:
Charb Arts Studios
📧 info@charbarts.com
SMS MESSAGING TERMS & CONDITIONS
By providing your mobile phone number and opting in to receive text messages from Charb Arts Studios, you agree to the following terms.
Purpose of SMS Messages
Charb Arts Studios may send text messages related to your account and participation in our programs, including but not limited to:
Registration confirmations
Payment reminders
Class reminders
Schedule changes
Weather closures
Recital and event information
Studio announcements and other important updates
Message frequency may vary depending on your registration, programs, and studio activities.
Message & Data Rates
Message and data rates may apply according to your mobile carrier's plan. Charb Arts Studios is not responsible for any charges incurred through your wireless provider.
Opting Out
You may unsubscribe from SMS messages at any time by replying STOP to any message.
After opting out, you will receive one final confirmation message and will no longer receive SMS communications unless you choose to opt in again.
Need Help?
Reply HELP to any SMS message or contact us directly:
Privacy
Your privacy is important to us. Please review our Privacy Policy for information about how your personal information is collected, used, and protected.
Charb Arts Studios does not sell, rent, or share your personal information or mobile opt-in information with third parties or affiliates for marketing or promotional purposes.
Changes to These Terms
Charb Arts Studios reserves the right to update these SMS Messaging Terms & Conditions at any time. Any changes will become effective immediately upon being posted on this page. Continued participation in our SMS messaging program constitutes acceptance of any updated terms.